Return Policy

Our utmost priority at Ruby & Yaya is to ensure that your shopping experience with us surpasses all expectations. We understand that unforeseen circumstances may arise, leading to the need for returns. Rest assured, our team will do everything in their power to assist you and ensure your complete satisfaction with your order. We take great pride in helping you discover items that speak to your heart and evoke a sense of joy.

Please kindly review your order upon receipt, ensuring that all aspects meet your expectations. Should you have received a damaged item, please inform us within 48 hours of delivery to facilitate appropriate action.

Our requirements and procedures for returns are below:

Refunds

We do not offer refunds to the original form of payment. Below are our terms and policies for returns for store credit and exchange.

Store Credits

Eligible on non-final sale items when postmarked within 14 days of being delivered. Store credits will be sent to the email associated with the order that was provided at checkout. We highly recommend checking your spam folder if you do not see your store credit in your inbox. 

Size Exchanges

Once your return is received, we will process and ship your size exchange with no additional cost! We ask that you please fill out our return form and indicate the size exchange you would like and include it in the package when you send it back to us. **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit for the amount of the purchase sent to the email provided at checkout.

Sale Items

All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs.  

The Following Items DO NOT Qualify For a Return of Any Kind:

• Sale items
• Doorbusters
• Flash sale items
• Single sale items
• Collection sale items
• Bodysuits
• Gift Cards

Sending Back Returns

• Please fill out the return form HERE. Returns MUST have a completed return form and original invoice to be processed!
• The customer is responsible for the shipping and handling of all returned items.
• Original shipping fees are non-refundable.
• All returned items must be UNWORN, UNWASHED, and MUST HAVE ORIGINAL TAGS INTACT. Items must be FREE of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.
• We highly recommend keeping your tracking number for your return. This will ensure you are able to see when your package is received since we do not notify when returns arrive to our store. We are NOT RESPONSIBLE for lost return packages.

Processing Time For Returns

• Please allow 5-10 business days for processing once received in our store.
• Once processed, you will receive an email containing your store credit or confirming your size exchange.  Due to our high volume, we do not notify customers when we receive their return package in our store. This is why we recommend hanging onto your return tracking number so you know when it has arrived.

**We reserve the right to refuse a return if the items do not meet the criteria above.