If you’re not quite sure which size is right for you, refer to our size guides. CLICK HERE

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a store credit. As a reminder, return shipping is NOT free.

You can select ‘pick up’ on the cart page of the checkout. We will try to have your order ready for pick up about an hour after it is placed!  

Local Pickup Availability

Monday - Friday: 9:00 am - 5:30 pm

Saturday: 9:00 am - 3:00 pm

Typically, we unfortunately do not do restocks. However, you can always email us about a certain style and IF we do restock, we will let you know as it becomes available.

Of course! You can call us at 979-332-7295, please have the item name ready as well as a good credit card!

After submitting your order, you should receive an email/text confirmation that we got it. We’ll also keep you updated on processing and shipping. If you don’t get a confirmation email/text, reach out to us for help.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

No, we do not ship out of the U.S.

Our utmost priority at Ruby & Yaya is to ensure that your shopping experience with us surpasses all expectations. We understand that unforeseen circumstances may arise, leading to the need for returns. Rest assured, our team will do everything in their power to assist you and ensure your complete satisfaction with your order. We take great pride in helping you discover items that speak to your heart and evoke a sense of joy.

Please kindly review your order upon receipt, ensuring that all aspects meet your expectations. Should you have received a damaged item, please inform us within 48 hours of delivery to facilitate appropriate action.

Our requirements and procedures for returns are below:

Refunds

We do not offer refunds to the original form of payment. Below are our terms and policies for returns for store credit and exchange.

Store Credits

Eligible on non-final sale items when postmarked within 14 days of being delivered. Store credits will be sent to the email associated with the order that was provided at checkout. We highly recommend checking your spam folder if you do not see your store credit in your inbox. 

Size Exchanges

Once your return is received, we will process and ship your size exchange with no additional cost! We ask that you please fill out our return form and indicate the size exchange you would like and include it in the package when you send it back to us. **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit for the amount of the purchase sent to the email provided at checkout.

Sale Items

All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs.  

The Following Items DO NOT Qualify For a Return of Any Kind:

• Sale items
• Doorbusters
• Flash sale items
• Single sale items
• Collection sale items
• Bodysuits
• Gift Cards

We do not offer refunds to the original form of payment. Below are our terms and policies for returns for store credit.

Store Credits

Eligible on non-final sale items when postmarked within 14 days of being delivered. Store credits will be sent to the email associated with the order that was provided at checkout. We highly recommend checking your spam folder if you do not see your store credit in your inbox. 

Online Size Exchanges

Once your return is received, we will process and ship your size exchange with no additional cost! We ask that you please fill out our return form and indicate the size exchange you would like and include it in the package when you send it back to us. **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit for the amount of the purchase sent to the email provided at checkout. All returned items must be UNWORN, UNWASHED, and MUST HAVE ORIGINAL TAGS INTACT. Items must be FREE of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.

CLICK HERE for directions on completing returns!

We are located at:

109 N Washington Street

El Campo, Texas 77437!

Our store number is:

979-332-7295 Call or Text!

You can also email us @:

howdy@rubyandyaya.com

Monday - Friday: 9:00 am - 5:30 pm

Saturday: 9:00 am - 3:00 pm

Sunday: CLOSED

Refunds

We do not offer refunds to the original form of payment. Below are our terms and policies for returns for store credit and exchange.

Store Credits

Eligible on non-final sale items when returned within 7 days of purchase. Store credits will be added to your in-store account associated with the name & phone number the order was provided at checkout.

In store Size Exchanges:

We have a 7 day exchange policy. All returned items must be UNWORN, UNWASHED, and MUST HAVE ORIGINAL TAGS INTACT. Items must be FREE of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, we will NOT be able to issue you a store credit or exchange.

Sale Items

All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs.  

The Following Items DO NOT Qualify For a Return of Any Kind:

• Sale items
• Doorbusters
• Flash sale items
• Single sale items
• Collection sale items
• Bodysuits
• Jewelry
• Gift Cards